Shipping Policy
Order Processing
Once your order is placed and payment is confirmed, our team prepares your Nuve adhesive bra inserts for dispatch. Processing time is separate from, and comes before, courier transit time. Orders are processed Monday through Friday so they can be handed to our courier as quickly as possible.
Your order journey
Order placed & payment confirmed
Your order enters our processing queue immediately once payment is confirmed. You will receive a confirmation email with your order number and a summary of the items purchased.
Processing (1–2 business days)
Your items are picked, quality-checked, and carefully packaged. Orders placed on weekends or Italian public holidays begin processing the following business day.
Dispatch & tracking notification
Once your order is handed to the courier, you will receive a shipping confirmation email with your tracking link. Tracking can take up to 24 hours to activate in the courier's system after this email is sent.
Delivery to your door
Your order arrives within an estimated 3 to 5 business days from dispatch. See section 02 for more detail on delivery timeframes.
Weekend & holiday orders
Orders placed on a Saturday, Sunday, or an Italian public holiday begin processing the next business day. The 1 to 2 business day processing window starts from that following business day.
High-demand periods
During launch promotions or seasonal sales, processing times may extend slightly beyond 2 business days. Any relevant notice will be displayed on our site at checkout. We appreciate your patience and will communicate proactively if a meaningful delay is expected.
Order changes & cancellations
To change or cancel your order, contact us as soon as possible at hello@nuve-shop.com. We can only make changes while your order is still in processing. Once dispatched, an order can no longer be modified or cancelled, but it may be eligible for a return under our Returns & Refunds Policy.
A confirmation at every step
You will receive an email at each key milestone: order confirmation, shipping confirmation with tracking link, and delivery confirmation. If you have not received your order confirmation email within 30 minutes of purchase, please check your spam or junk folder before contacting us.
Delivery Timeframes
Delivery timeframes are estimates measured from the date of dispatch, not the date of order. Nuve is still finalizing its courier partner, so these figures are provided in good faith based on typical domestic Italian courier performance, but they are not a contractually guaranteed delivery date unless stated otherwise at checkout.
A note on our estimates
These timelines are our best estimate while our carrier partnership is still being finalized.
As a store currently in development, Nuve has not yet locked in a single final courier for every shipment. The 3 to 5 business day estimate reflects typical domestic delivery performance within Italy, and we will update this policy once our carrier arrangement is confirmed.
Definition of a business day
Business days run Monday through Friday, excluding Italian public holidays. Weekends and public holidays are not counted toward the estimated delivery window.
Total estimated time
Combining processing (1 to 2 business days) and courier transit (3 to 5 business days), most customers can expect their order within a total estimated 4 to 7 business days from the order date, under normal conditions.
Delivery times are estimates, not guaranteed dates
The timeframes stated are courier estimates only. Nuve cannot be held responsible for delays caused by courier network disruptions, exceptional weather, an event of force majeure, or an incorrect delivery address provided at checkout. If your order is significantly delayed, contact us and we will open an inquiry with the courier on your behalf.
Your consumer rights remain fully protected
These estimated timeframes are in addition to your statutory rights and never limit them. Under the Italian Codice del Consumo (Legislative Decree no. 206/2005, implementing EU Directive 2011/83/EU), if your order is not delivered within a reasonable time, you may be entitled to a refund or redelivery regardless of the estimates stated above.
Tracking Your Order
Every Nuve order ships with a tracking number so you can follow your package from dispatch to your door. You will receive automatic notifications at each key milestone along the way.
✓ A tracking email will be sent to you
A shipping confirmation email containing your tracking number and a direct tracking link is sent to your email address as soon as your package is handed to the courier. Please allow up to 24 hours for tracking information to activate and appear in the courier's system after this email arrives. This delay is normal and does not indicate a problem with your order.
Order confirmation email
Sent immediately once payment is confirmed. It contains your Nuve order number, an itemized list of what you purchased, your delivery address, and the estimated processing window. Keep this email for reference. If you do not receive it within 10 minutes, check your spam or promotions folder.
Dispatch confirmation & tracking number
Sent as soon as the courier takes possession of your package. It contains your unique tracking number and a direct link to the courier's tracking page. Tracking information can take up to 24 hours to appear in the courier's system after dispatch. This delay is normal, particularly during transfers between courier depots.
Updates while in transit
As your package moves through the courier's network, tracking milestones will update. You may notice a brief pause in updates while the package moves between regional hubs. This is entirely normal and does not mean your package is stuck. Updates typically resume within 1 to 2 business days.
"Out for delivery" notification
Most courier partners send a notification on the day of delivery letting you know your package is out for delivery. Please make sure someone is available to receive the package, or leave a safe-drop instruction where the courier allows it.
Delivery confirmation
A final notification is sent once your package is marked as delivered. If you receive a delivery confirmation but have not received your package, first check with neighbors, a safe spot near your home, or your building's concierge. Then contact us within 48 hours at hello@nuve-shop.com.
Tracking not updating?
If your tracking number shows no movement for more than 3 business days beyond the estimated delivery date, contact us at hello@nuve-shop.com with your order number. We will open a formal inquiry with the courier on your behalf and keep you updated throughout the process. Please avoid opening a payment dispute while an inquiry is underway, since this does not speed up resolution and can complicate handling your case.
Shipping Regions
Nuve currently ships to addresses throughout Italy only. We cover every region and province, including islands and rural areas, at the shipping fee shown at checkout. See the coverage details below.
Italy, mainland
All regions and provinces of mainland Italy
All Italian postal codes (CAP), including rural areas
Tracking included on every domestic shipment
Sicily, Sardinia & minor islands
Fully covered, delivery estimate may run slightly longer
Same tracking and support as mainland orders
Minor islands with limited ferry schedules: contact us to confirm timing
Shipping outside Italy
At this time, Nuve ships exclusively within Italy. If you are located outside Italy and would like to place an order, contact us at hello@nuve-shop.com. We are continually evaluating expanded shipping coverage and would be glad to hear from you.
Pricing & VAT
All prices displayed on nuve-shop.com are quoted in euros (€) and are fully inclusive of Italian VAT (IVA), in accordance with Italian and EU consumer law. Because Nuve ships exclusively within Italy, there is no cross-border movement of goods, and therefore no customs duties, import VAT, or import handling fees ever apply to your order.
VAT is already included
The price shown on the product page and at checkout already includes applicable Italian VAT (IVA). There is no additional VAT charged separately at any point.
No customs, ever
Every Nuve order ships from within Italy to an address within Italy. Since there is no cross-border shipment, customs declarations, import duties, and import VAT simply do not apply.
Pricing you can trust
The price you see at checkout is the price you pay. No hidden fees, no import charges, ever.
Nuve believes pricing should be transparent. What you see displayed for each product, plus the shipping fee shown at checkout, is the full and final amount charged to your payment method. There are no surprise charges collected by a courier or customs authority upon delivery.
Currency
All prices are shown and charged in euros (€). Shopify Payments processes your payment securely at checkout.
Payment methods & invoicing
For details on accepted payment methods and billing, see our Payment Policy.
Package Issues
While the large majority of Nuve orders arrive in good condition and on time, we know issues can occasionally happen in transit. Please review the guidance below for your situation and contact us promptly so we can resolve it as quickly as possible.
Contact for any package issue
Nuve Customer Support
Email: hello@nuve-shop.com
Hours: Monday–Friday, 9:00–18:00 (CET)
Always include your order number when contacting us about a package issue. This lets us locate your shipment and open a courier inquiry immediately.
Lost package
If your tracking shows no movement for more than 3 business days beyond the estimated delivery date, or your package has still not arrived, contact us at hello@nuve-shop.com.
Please contact us within 30 days of the estimated delivery date. We will open a formal inquiry with the courier and keep you updated throughout the process.
Once the courier confirms the package as lost, we will arrange a full replacement or a full refund, whichever you prefer, at no cost to you.
Wrong item received
If the item you received does not match your order, contact us within 7 days of delivery at hello@nuve-shop.com.
Please include your order number and a photo of the item received. We will provide return instructions and send the correct item as a priority, or issue a full refund if you prefer.
Return shipping for the incorrect item is covered by Nuve in this case. See our Returns & Refunds Policy for full details.
Damaged item: report within 48 hours of delivery
If your order arrives with visibly damaged packaging or a damaged item, you must report it within 48 hours of confirmed delivery. Email hello@nuve-shop.com with your order number and clear photographs of (1) the outer packaging showing the damage, (2) the inner packaging, and (3) the damaged item itself. Do not discard any packaging, as the courier may require it as evidence during the inquiry. A late report may not be eligible for a courier claim.
Document the damage right away
Before opening or using a damaged item, photograph the outer packaging from multiple angles, clearly showing the visible damage. Then photograph the inner packaging, followed by the item itself. This photographic evidence is required by the courier to process a claim and must be sent to us within 48 hours of delivery.
Contact Nuve with your evidence
Email hello@nuve-shop.com with the subject line "Damaged Item: Order #XXXXX" (replacing XXXXX with your order number). Attach all photographs and briefly describe the damage. We aim to respond within 1 to 2 business days.
We open an inquiry with the courier
We file a formal claim with the courier using the evidence you provided. You may be asked to keep the damaged packaging until the claim is resolved. We keep you updated throughout the process.
Resolution: replacement or refund
Once the claim is resolved, we offer either a full replacement (shipped free of charge, as a priority) or a full refund of the item and any applicable charges, whichever you prefer. If a return of the damaged item is required, return shipping is covered by Nuve. See our Returns & Refunds Policy for more.
Package marked "delivered" but not received
If tracking shows "Delivered" but you have not received your package, contact us and we will investigate.
In rare cases, a package marked as delivered by the courier does not reach its recipient. If your tracking status shows "Delivered" but you cannot locate your package, please follow the steps below before contacting us.
Step 1: Check around you
Check with neighbors, shared building areas, or your concierge, as well as a safe spot near your home (behind a planter, a side gate, under a porch), and with household members who may have received it.
Step 2: Contact us within 30 days
If the package remains missing, email us at hello@nuve-shop.com with your order number and a brief description. We will contact the courier for proof of delivery and, where available, the GPS coordinates recorded at drop-off.
Please note: Nuve cannot be held responsible for packages confirmed as delivered by the courier to the address on file, then taken after delivery. That said, we always run a full investigation and work with you and the courier to reach the best outcome. We recommend filing a report with local authorities in the case of a suspected package theft.
Contact Us
Our support team is available Monday through Friday to answer any question about your order, delivery, tracking, or this policy. We aim to respond to every inquiry within 1 to 2 business days. Please always include your order number so we can help you as quickly as possible.
Email support
Email: hello@nuve-shop.com
Email is our primary support channel and the fastest way to reach us for any delivery, tracking, or package issue. We respond within 1 to 2 business days.
For a package issue, always attach your order number and any relevant photographs.
Legal entity & registered address
COSMOS ECOM CONSULTING LLC
30 N Gould St Ste R, Sheridan, Wyoming 82801, USA
This is our legal registration address. For customer support, please use the email above. · nuve-shop.com
Typical response time
We aim to respond to every email within 1 to 2 business days (Monday through Friday, excluding Italian public holidays). During high-demand periods, response times may be slightly longer. For urgent matters, add "URGENT" to your email subject line so we can prioritize your request. See our FAQ page for quick answers to common questions.
Before opening a dispute or chargeback
We strongly encourage you to contact us directly before opening a payment dispute or chargeback. These processes typically take 30 to 90 days to resolve, can affect your ability to order from us again, and do not speed up any courier inquiry already in progress. Nuve keeps full shipping, tracking, and courier correspondence records for every order. We are committed to resolving any legitimate delivery issue quickly and fairly. Contacting us directly through our Contact Us page is always the fastest path to a resolution.
Questions? We're here to help.
Our team responds to every email within 1 to 2 business days, Monday through Friday.
hello@nuve-shop.comThis Shipping Policy applies to all orders placed on nuve-shop.com and delivered within Italy. Your statutory rights as a consumer, including the 14-day statutory right of withdrawal ("diritto di recesso") and the protections of the Italian Codice del Consumo (Legislative Decree no. 206/2005, implementing EU Directive 2011/83/EU), apply in addition to this policy and take precedence where more favorable. Nuve also offers its own commercial return window of 30 days, more generous than the statutory minimum. See our Returns & Refunds Policy, Terms of Service, Privacy Policy, and Legal Notice for more information. Nothing in this policy limits or restricts any statutory right that cannot be excluded under applicable law. Nuve is a brand operated by COSMOS ECOM CONSULTING LLC, 30 N Gould St Ste R, Sheridan, Wyoming 82801, USA. Effective July 6, 2026.