Returns & Refunds
Return Eligibility
We want you to be fully satisfied with your Nuve order. If an item is not right for you, you have 30 days from the date of delivery to request a return. This is our commercial return policy and it goes well beyond the 14-day statutory minimum withdrawal right applicable in Italy (see Section 07). Because our inserts are a skin-contact hygiene product, please read the sealed-packaging condition below carefully before requesting a change-of-mind return.
Eligible for return
Request made within 30 days of confirmed delivery
Packaging seal unbroken and unopened
Item returned in its original outer packaging
Accompanied by the order number or proof of purchase
Item is defective, damaged in transit, or not as described, at any time
Not eligible for return
Request made after the 30-day window from delivery
Packaging has been opened or the adhesive seal broken (see Section 05)
Item shows signs of wear or use
Item damaged by the customer through misuse
Item returned without order number or proof of purchase
Not sure if your item qualifies?
Contact us at hello@nuve-shop.com before sending anything back. We will review your situation and confirm the correct next step, including whether your item falls under a standard return or under the damaged/defective process described in Section 06.
Shipping area
Nuve currently ships to and processes returns for orders placed within Italy only. Our return policy applies to our full range of adhesive bra inserts, subject to the eligibility conditions above and the non-returnable items listed in Section 05.
How to Return an Item
Please do not send an item back before contacting us. We need to confirm your return is eligible and provide you with the correct return address first. Follow the five steps below.
Contact us by email
Write to hello@nuve-shop.com with your order number, the item involved, the reason for the return, and photos if relevant. We generally reply within 1 to 2 business days.
Contact hello@nuve-shop.comwithin 30 days of delivery
Include your order number, the item involved, and the reason for the return. The 30-day window runs from the date your order was delivered, not the date it was placed.
Receive return instructions and the address to ship to
We will email you return instructions and the correct shipping address for your item, usually within 1 to 2 business days. Please do not ship your parcel before receiving this confirmation.
Pack the item carefully in its original packaging
Repackage the item in its original packaging where possible. An item that arrives back damaged due to insufficient packaging may not be eligible for a refund.
Ship with a tracked service and keep proof of postage
We strongly recommend a tracked shipping service and keeping your proof of postage: Nuve cannot refund a parcel lost in transit without tracking evidence. Important: return shipping is paid by the customer for change-of-mind returns (see Section 06 for damaged or defective items). Only a claim under the legal guarantee of conformity (Section 07) is covered by the seller as required by law.
Receive your refund confirmation
Once we receive and inspect your returned item, we will send you a confirmation email. Your refund is then issued to your original payment method within 14 days (see Section 03).
Refund Processing
Your refund is issued to your original payment method within 14 days of us receiving and inspecting the returned item. Bank processing times may vary depending on your provider.
Our refund commitment
Every approved return, once inspected, is refunded in full to your original payment method.
As soon as we confirm your return meets our eligibility conditions, we begin processing your refund and you receive a confirmation email. The 14-day period starts when your parcel arrives at our facility, not when you ship it. We charge no restocking fee: you receive the full item price back. Return shipping for change-of-mind returns remains payable by you (see Section 02), which is a separate cost from a restocking fee, something we do not charge.
Card payments (Shopify Payments)
Refund initiated within 14 days of us receiving and inspecting your item. Your card issuer may take a few additional days to show the credit on your statement.
Other payment methods
Refunds are issued to the same payment method used at checkout, within the same 14-day period after we receive and inspect your item.
Confirmation email: we email you once your refund has been processed on our end. If you do not see it, check your spam folder or contact us at hello@nuve-shop.com.
Refund steps after we receive your return
Returned parcel arrives at our facility
We email you to confirm your parcel has arrived. The 14-day window begins at this point.
Item inspection
We check that the returned item meets the eligibility conditions in Section 01, including the unopened packaging seal. You are notified of the outcome by email.
Refund initiated and confirmation email sent
If the return is approved, we initiate the refund and send you a confirmation. If it is declined, we explain why and discuss your options.
Processed by your bank or payment provider
Your bank or payment provider then processes the credit. This can add to the overall 14-day period quoted above.
Refund appears on your account
The refund becomes visible on your bank statement or payment method. If you see no credit after the stated period, contact us right away.
Exchanges
On request by email, we can offer an exchange for a different size or shade, subject to stock availability. The request must be made within the same 30-day window from delivery, and the original item must remain unopened, for the same hygiene reasons that apply to change-of-mind returns (see Section 05).
Exchange eligibility and process
Request made within 30 days of confirmed delivery
Exchange available for a different size or shade of the same item
Subject to stock availability, which we confirm before processing
The original item must have an unopened, unbroken packaging seal
If the requested size or shade is unavailable, a full refund is offered instead
How to request an exchange
Write to hello@nuve-shop.com with your order number, the item to exchange, and the size or shade you would like instead. We check availability and confirm the exchange before you send anything back.
If the item you want is not in stock, we offer a full refund instead.
Return shipping for exchanges
Return shipping for the original item remains payable by you, in the same way as a standard change-of-mind return (see Section 02), unless the exchange is needed because the item you received was defective or damaged (see Section 06).
Non-Returnable Items
Nuve inserts are a body-contact, skin-adhesive product. For hygiene and skin-contact safety reasons, once an item has been opened or unsealed from its original packaging, it cannot be returned for a change of mind. Please review this condition carefully before purchase. If an item arrives to you already opened, damaged, or defective, this exclusion does not apply, contact us at hello@nuve-shop.com (see Section 06).
Items that cannot be returned for change of mind
Adhesive bra inserts with a broken or opened packaging seal, for hygiene and skin-contact safety reasons
Any item that has been worn or applied to the skin
Items returned without their original packaging
Defective or damaged items are always covered
This exclusion applies only to change-of-mind returns on items that are otherwise conforming. If an item you receive is opened, damaged, or defective at the time of delivery, this hygiene exclusion does not apply: manufacturing defects and transit damage fall under the process described in Section 06 and, where relevant, under the legal guarantee of conformity (Section 07), which cannot be excluded by this policy.
Why this exclusion exists
Because our inserts have direct, prolonged skin contact, an opened unit cannot be safely resold or reused once its adhesive seal has been broken. This is a standard hygiene-based exclusion recognized under EU and Italian consumer protection law for sealed goods that are not suitable for return for health or hygiene reasons once unsealed after delivery.
Damaged or Defective Items
If your order arrives damaged, has a manufacturing defect, or does not match what you ordered, we will make it right, even if the packaging has already been opened. Please let us know promptly, ideally within 48 hours of delivery. Under our standard commercial policy, return shipping remains payable by you as with any return (see Section 02). If the defect falls under the legal guarantee of conformity, you have a separate right for which the law requires the seller to cover costs (see Section 07).
Damage found on delivery: report within 48 hours with photos
If your order arrives with visibly damaged outer packaging or a damaged item, let us know within 48 hours of delivery. Write to hello@nuve-shop.com with photos of the outer packaging, the inner packaging, and the item itself, before use. These photos are needed to process your replacement or refund.
Document the damage with photographs
Before any further use, photograph the outer packaging, the inner packaging, and the damaged or defective item from several angles. Keep all packaging materials until your claim is resolved.
Contact us within 48 hours (transit damage) or as soon as a defect is found
Write to hello@nuve-shop.com with your order number, a description of the issue, and your photographs. We reply within 1 to 2 business days with next steps.
Receive return instructions
For an item confirmed as defective, damaged in transit, or shipped in error, we will send you return instructions. As with any return under our commercial policy, return shipping remains payable by you, unless your claim falls specifically under the legal guarantee of conformity (Section 07), which is covered by us as required by law.
Receive a replacement or a full refund
Once we receive and inspect the item, we offer either a replacement (subject to stock) or a full refund to your original payment method. The choice is yours.
What is covered
Manufacturing defects
Damage found in transit (reported within 48 hours with photos)
Shipping errors (wrong item received)
Item significantly different from its description
Replacement or full refund once the return is received and inspected
Return shipping payable by you, unless the claim falls under the legal guarantee of conformity (Section 07)
What is not covered
Normal wear from regular use
Damage caused by misuse or improper application
Reduced adhesion from reuse beyond the product's intended single or limited use
Minor cosmetic variation that does not affect use of the item
Transit damage reported more than 48 hours after delivery
Your Rights in Italy
Nuve sells exclusively in Italy. Beyond our commercial return policy described above, Italian and EU law grants you mandatory rights that exist independently of this policy and cannot be limited or excluded.
Important notice for customers in Italy
Our return policy adds to your legal rights, it does not replace or limit them.
Our commercial policy gives you a 30-day return window, deliberately more generous than the 14-day minimum withdrawal right ("diritto di recesso") set by EU Directive 2011/83/EU and implemented in Italy through the Codice del Consumo (Legislative Decree no. 206/2005). This 14-day legal right exists independently of our 30-day commercial policy and applies as a guaranteed floor beneath it.
Diritto di recesso (14 days)
A 14-day statutory withdrawal right under the Codice del Consumo, implementing EU Directive 2011/83/EU, independent of our commercial return policy.
Garanzia legale di conformità (2 years)
A 2-year legal guarantee of conformity for defective goods under EU Directive (EU) 2019/771, applicable in addition to our commercial policy.
Right of withdrawal (14 days)
Under EU Directive 2011/83/EU, implemented in Italy by the Codice del Consumo (Legislative Decree no. 206/2005), you have 14 days from receipt of your order to withdraw from your purchase, without needing to give a reason.
Legal exception: this right does not apply to sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed after delivery, which covers our opened adhesive inserts (see Section 05).
Our commercial 30-day window for unopened, change-of-mind returns goes well beyond this 14-day legal minimum: we never reduce this right, and we offer more than the law requires wherever the item remains eligible.
To exercise your right of withdrawal, you can send an unambiguous statement of your decision to withdraw to hello@nuve-shop.com.
Legal guarantee of conformity (2 years)
Under EU Directive (EU) 2019/771, as implemented in Italy, every item benefits from a 2-year legal guarantee of conformity from delivery. This guarantee is independent of our commercial return policy and cannot be excluded.
This guarantee covers manufacturing defects and non-conformity present at the time of delivery, regardless of whether the packaging has since been opened, since a manufacturing defect is not a change-of-mind exclusion.
If an item has a defect covered by this guarantee, contact us: this right is distinct from our standard commercial return process (Section 06), and the law requires the seller to cover the cost of remedy for a claim under this guarantee.
Reminder: your legal rights prevail
Our commercial return policy (30-day window, customer-paid return shipping for change-of-mind returns, hygiene exclusion for opened inserts) adds to your legal rights and does not restrict them. Where a claim falls specifically under the legal guarantee of conformity, the seller-paid remedy required by law applies to that separate right. If any part of our commercial policy conflicts with a mandatory provision of Italian or EU consumer law, the mandatory legal provision prevails.
Contact Us
Our team is here to help. For any question about a return, refund, or exchange, contact us and we will work to resolve your request quickly and fairly.
Get in touch
We reply to every request within 1 to 2 business days.
Before disputing a charge with your bank, please contact us directly. We have your full order history and can usually resolve your request faster than a bank chargeback process.
By email
hello@nuve-shop.com
Response time: 1 to 2 business days
Registered address: COSMOS ECOM CONSULTING LLC, 30 N Gould St Ste R, Sheridan, Wyoming 82801, USA
Need help with a return or refund?
Write to us with your order number and we will guide you through the process. We generally reply within 1 to 2 business days.
hello@nuve-shop.comThis 30-day commercial return policy applies to orders placed on nuve-shop.com by consumers residing in Italy. Your legal rights, including the 14-day statutory right of withdrawal ("diritto di recesso" under the Codice del Consumo, implementing EU Directive 2011/83/EU) and the 2-year legal guarantee of conformity ("garanzia legale di conformità" under EU Directive (EU) 2019/771), apply in addition to this commercial policy and prevail wherever more favorable. Return shipping is paid by the customer under our commercial return policy for change-of-mind returns; only a claim under the legal guarantee of conformity is covered by the seller as required by law. Adhesive bra inserts that have been opened or unsealed cannot be returned for change of mind, for hygiene and skin-contact safety reasons, unless the item is defective or damaged, in which case it remains covered. Nuve charges no restocking fee on accepted returns. This policy is operated by COSMOS ECOM CONSULTING LLC, 30 N Gould St Ste R, Sheridan, Wyoming 82801, USA. Effective July 6, 2026. See also our Shipping Policy, Payment Policy, Terms of Service, and FAQ.